You’re not alone. In tight recruitment markets—and today’s have never been tighter—most employers struggle to fill vacancies. Most, but not all. Growing numbers of organizations recognize that in the intensifying global battle for talent, they already have a secret weapon: their existing workforce.
Just as we seek the views and preferences of people we trust when shopping, the advocacy of employees who are passionate about their employer can have a huge influence on our career moves.
Content shared by employees receives 8 x more engagement. (Social Media Today)
Employee advocacy—the authentic voice of employees—plays a critical part in capturing the attention and trust of both passive and active job seekers. It should form a central pillar of any modern resourcing strategy.
Unemployment rates are at their lowest in more than 40 years, yet the number of vacancies is at its highest level since records began (UK Office for National Statistics (ONS))
Even sectors where skill shortages used to be rare are feeling the pinch. From the factory floor to head office, employers are finding it tougher to recruit. Small wonder that LinkedIn reports recruitment agencies receiving premiums of up to 90%.
Relying on active job seekers to provide the talent you need is simply insufficient, hence the focus for many organizations on passive job seekers: people not actively looking for a new role, but who might be lured by a proposition that better suits their needs and ambitions.
Yet reaching out to these sources can be extremely labor-intensive—and not especially successful. In-house sourcing teams often spend weeks scouring social media profiles to find appropriately skilled prospects, build a dialogue with them, and create pipelines of talent—only to find that their emails generate very little interest. And it’s a similar story with “one-size-fits-all” EVPs. Generic employer brand messages, even when articulated via new career sites and social media, are increasingly viewed as corporate platitudes.
Individual Value Propositions, which match their key selling points to the needs and desires of individual target audiences and are becoming increasingly popular require more research, creative development, and strategic planning, but can ultimately yield much stronger results.
Even so, it takes something really special to capture the attention of today’s talent—and consumer marketing holds the clue.
Fact is, when we don’t have an established relationship with someone, we don’t have sufficient trust to engage. But the emotional reassurance we receive from hearing the views and opinions of genuine product users can be a critical factor in our buying decisions. What’s more, the closer the relationship with users, the more likely we are to trust the recommendation.
Marketers of consumer brands understand these fundamentals of human psychology and they leverage that understanding to cut through the noise to an audience where there is no brand awareness and no established need for their product. Most, in fact, now focus much of their energy on building networks of advocates who will endorse their products to people who trust them.
Review sites such as Trip Advisor and Trustpilot have become mainstays of our decision-making processes when we shop, eat, or travel–and the job market is following suit. Sites such as Glassdoor and Indeed provide honest appraisals of workplace cultures through employee reviews. And such third-party validation can be particularly effective with passive job seekers, who unlike their active peers, are less focused on career messages and will only engage if they hear or see messages that strike an emotional chord.
Many journeys begin and a significant number 60% (TalentLyft) end before an application form is even completed; which re-emphasizes the importance of the whole experience being intuitive for the candidate. This journey needs to be consistent, relevant, and authentic; a candidate is likely to have 50+ touchpoints before an interview. Let’s not forget, the journey that this candidate is taking with your organization could become the most important journey of their career, and for you as a Recruiter, could be a future employee that will add significant value to the business.
Key learning: this is why the candidate-centric approach is imperative; every exec/specialist/STEM hire is competitive.
Leading employers are fast waking up to the value of employee advocacy. They know that it can both substantially reduce recruitment costs and generate dramatic improvements in employee retention.